Retrieve password

 

Username
 
Note: To retrieve your password, your account needs to bind an email first. If your account didn't bind an email, please reach customer service via email or official communities.
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Please provide us the information about the role you want to retrieve and help us verify your identity

Please enter the email you register

The platform where you played the game before

The server where your role was

Your exact role name

Type your in-game itemlock Password to help us confirm your identity

Please provide us more information to help prove your identity,such as latest payment record, approximately balens and bound balens amount, etc. Upload Image
You can also upload some images to help prove your identity (Picture only)

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